Privacy Policy

1. Introduction

Wash and Go Cleaning Services (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, physical address, and payment information when you book our services.

Usage Information: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

Location Information: General location data to provide services in your area.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services

• Process bookings and payments

• Communicate with you about appointments, promotions, and updates

• Respond to your inquiries and provide customer support

• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., payment processors)

• Legal authorities when required by law

• Business partners with your consent

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Object to processing of your information

• Lodge a complaint with the Information Regulator

7. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Phone: +27 81 233 6192

WhatsApp: +27 81 233 6192